Storage Units Sizes/Rates
Why Climate Controlled?
Security
FAQs
HOME

Visa - Mastercard - Discover

 
 

New Customer Center - Get started here


 
 
FAQs
 


» What sizes are available and how do I choose my size?
» Do you offer units for just household items or business items as well?
» What does 'climate control' mean?

» Do you offer moving trucks?
» Do you have moving carts available?
» Can I buy boxes and other packing products from Illiana Storage?

» Will I get a lock when I rent a unit?
» What kind of security measures do you have?
» Do you have video cameras?
» Can anybody drive onto the property or do they need code?

» What are the payment terms?
» Do you accept credit cards?
» Can I pay my bills online?

» Do you offer RV/boat/car/motorcycle parking?
» What is a drive-up unit?
» You have "office hours" and "gate hours." What's the difference?
» What is the difference between an indoor and outdoor unit?

 


What sizes are available and how do I pick my size?

We offer a range of sizes to accommodate your needs, from 5x5 (or 25 square feet) to 10x30 (or 300 square feet). Calculate it easily using our visual method. While this visual method is helpful, it's always better to visit the facility to get an actual sense of the size and space you'll need. Contact one of our sales representatives who are specifically trained and will be more than happy to assist you in maximizing your space and determining the size unit your needs require.

 



Do you offer units for just household items or business items as well?

Illiana Storage offers services for both the household and business customer. Climate controlled units offer ideal storage environments for both household items like furniture, electronics and photographs as well as business-related items such as computers, documents, pharmaceuticals, etc.
 



What does climate control mean?

Climate control is a feature that controls the units to maintain a temperature of 55 to 80 degrees and humidity below 60%. This feature helps protect your stored belongings from the extreme temperatures. Learn more about our climate controlled units here.



Do you offer moving trucks?

At this time we do not offer the use of moving trucks.

 



Do you have moving carts available?

Our inside units with access through a hallway have "push carts" that may be used free of charge. If you find yourself renting an inside unit and need a push cart, please let the staff know and they will be happy to assist you.




Can I buy boxes and other packing products from Illiana Storage?

Yes. We carry a wide variety of boxes and packing supplies. Check out our supplies page to view pricing and products available.

 


Will I get a lock when I rent a unit?

You can purchase a new lock at our Illiana Storage facility. We offer a variety of sizes and types of locks and recommend purchasing a disc lock to ensure the highest level of security. View the variety of locks we offer on our supplies page.

 


What kind of security measures do you have?

Illiana Storage is vigilant about protecting your belongings and works hard to provide state-of-the-art security. We feature an electronic gate with coded access; monitored video surveillance; fenced, paved and well-lit facilities; and personal locks available for purchase. Although no security system is totally foolproof, these security measures are in place and monitored closely to be certain that your stored items are as safe and secure as possible. Learn more about our security here.

 


Do you have video cameras?

Illiana Storage does use video cameras as one part of our security measure. Cameras are located at the point of entry and exit and at other areas around the facility. Learn more about our security here.
 



Can anybody drive onto the property or do you need code?

Not just anyone can stroll onto the property. Illiana Storage has an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. This code also allows us to monitor who is entering and exiting the facility. This in combination with the video monitoring system helps us keep your stored items as secure as possible.

 


What are your payment terms?

Illiana Storage wants your storage experience to be as stress-free as possible.  Generally leases are month-to-month but for your convenience we do also offer long-term leases. We can automatically charge your Mastercard®, Visa®, or Discover® card each month.

 


Do you accept credit cards?

We accept MasterCard®, Visa®, and Discover®

 


Can I pay my bills online?

At this time we do not offer online bill payment - but we will gladly take your payment over the phone, by mail or in person. Or we can set up an automatic billing arrangement using your credit card.

 


Do you offer RV/boat/car/motorcycle parking?

We do not offer outdoor vehicle storage. Town ordinances currently do not allow this, and our desire is to keep the property neat and attractive.

 


What is a drive-up unit?

A drive-up unit is an outside unit, located on the first floor of a facility, that gives you the ability to load your belongings directly from a vehicle or truck.

 


You have 'office hours' and 'gate hours.' What's the difference?

The 'office hours' refer to our hours of operation. During these hours staff and sales representatives will be available to assist you with your storage needs, questions, moving or purchasing packing supplies. The 'gate hours' are the hours when your unit can be accessed. If you require access outside of our standard gate hours you'll need to make arrangements with the store representative ahead of time.

 


What is the difference between an indoor and outdoor unit?

An outdoor unit has access from outside. An indoor unit is inside of a building and will require you to access your unit from a hallway inside the facility.